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NCCREStpart of the Education Reform NetworksTracking/Monitoring Program To Enhance Multicultural Student RetentionThe StudentPal program is a student tracking system developed jointly by the Multicultural Affairs program and High Technology Center at Glendale Community College, in Arizona. The program uses computer-assisted tracking to target students and various student characteristics and identify at-risk factors to improve the retention and success of multicultural/minority students. StudentPal also helps offset potential risks, as students can be targeted for pro-active intervention services. The system was designed to provide data on subsets of specific student groups to fulfill the needs of administrators, academic departments, faculty, multicultural student coordinators, and institutional researchers, making available analyses of stopout patterns, student course load trends, program enrollment fluctuations, retention rates, and dropout patterns. Specific factors that can be tracked with StudentPal include students who have low grade point averages and are older than a given age or are from certain zip code areas, as well as those who withdraw, have incomplete financial aid files, or have not attained their goals. The program has significantly enhanced the fulfillment of the objectives and initiatives of the Multicultural Affairs Program. In addition, once the program was in place, an early warning and retention system was developed to facilitate faculty referrals of potential at-risk students. StudentPal hardware and software requirements and a sample early warning form are included. (AJL)
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