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part of the Education Reform Networks

Getting the Message Across: Language, Literacy and Numeracy in Tourism and Hospitality Industry Training. A Guide for Workplace Trainers

This kit of training strategies and case studies is designed to help trainers to become more successful with their communication and training in the tourism and hospitality industry and to train employees with low language, literacy, and numeracy skills more effectively and efficiently. It is intended for trainers who do some on-the-job skills training but for whom training is not the main part of their job.

  • Author/Creator: Roddan, Tanya Corp Author Adult Migrant English Service Sydney New South Wales
  • Author's address: NSW AMES Publications, P.O. Box 1603, Rozelle 2039, NSW AUSTRALIA, Tel: 02 9555 5300, Fax: 61 2 9555 5311, Web site: ($32.95 Australian dollars).
  • Date Published: 00-00
  • Year: 1996

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