Getting the Message Across: Language, Literacy and Numeracy in Tourism and Hospitality Industry Training. A Guide for Workplace Trainers
This kit of training strategies and case studies is designed to help trainers to become more successful with their communication and training in the tourism and hospitality industry and to train employees with low language, literacy, and numeracy skills more effectively and efficiently. It is intended for trainers who do some on-the-job skills training but for whom training is not the main part of their job.
Funded by the