NCCRESt

part of the Education Reform Networks

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• Internal Mediation Services: Conflict Management in a Multicultural Higher Education Environment
  Discussion of intercultural conflicts among college and university faculty and staff looks at the role of internal mediation services, focusing on steps that should be followed by the mediator, mediator attributes contributing to successful resolution, and the importance of mediators and human resource professionals developing an awareness of intercultural differences that are often the root cause of conflict. (Author/MSE).